Business Research Services Terms

Taiwha is TAIWHA GROUP LTD, company number 16861187, registered in England and Wales, with registered office at 61 Bridge Street, Kington, United Kingdom, HR5 3DJ. Contact us through taiwha.com/contact.

Our commissioned services are intended for clients acting for purposes relating to their trade, business, craft or profession. If you are buying principally for personal purposes, tell us before accepting a quotation; consumer rights and separate contractual information may apply. Nothing in these Terms restricts rights that cannot lawfully be restricted.

We offer four research areas:

• Market Research: demand, segmentation, competitive conditions, pricing signals, entry barriers and market opportunities.
• Company Intelligence: company records, ownership and relationship mapping, reported activity, inconsistencies and issues for further verification.
• Sourcing Intelligence: supplier identification, comparison and screening against agreed technical and commercial requirements.
• Strategic Research: decision alternatives, scenarios, sensitivities, constraints and decision conditions.

Work can be purchased as Commissioned Research (a defined project) or as an Ongoing Research Partnership (a defined cycle of research and monitoring). We provide research and decision-support information, not management of your operations or guaranteed commercial results.

Public website content and illustrative exhibits: You may link to our public research and make short, fair quotations with appropriate attribution. You may not sell, materially reproduce, misrepresent or remove important assumptions and simulation labels from that material without permission. Exhibits labelled illustrative or simulated are demonstrations of methods, not verified client work or facts about real entities.

Each paid engagement requires a written quotation, order confirmation, statement of work or similar document (“Statement of Work” or “SOW”) identifying, at minimum: (a) the contracting Client; (b) research question and intended decision; (c) geography, entities, products, period and source boundaries; (d) deliverables and format; (e) any supplier contact, registry verification or other primary investigation explicitly included; (f) fee, payment stages and applicable taxes; (g) target timing; and (h) any agreed data-handling or confidentiality restrictions.

A discussion, indicative estimate, sample, website statement or agent introduction is not an accepted order. We begin chargeable work only after Taiwha confirms the SOW in writing and the required payment is received, unless the SOW expressly says otherwise.

If documents conflict, the following order applies: a mutually signed amendment; the SOW; these Terms; then the relevant public policies. No document overrides mandatory law.

The fee covers the questions and activities expressly agreed in the SOW. New countries, companies, product families, market segments, questions, languages, datasets, supplier outreach, site visits, additional models or faster deadlines are outside scope unless included.

A scope change must be confirmed by Taiwha and the Client in writing, including any adjustment to fees and timing, before new work starts. We will not charge for unapproved additional services. If critical information is unavailable, we will explain the gap, its implications and reasonable alternatives within the agreed scope; an unsupported answer will not be invented.

We will perform the agreed services with reasonable care and skill. Deliverables will distinguish, where material, documented facts, third-party claims or reported information, analytical inferences, and assumptions or scenarios. We will identify significant source or verification gaps relevant to the agreed question.

Research reflects information reasonably available under the agreed scope and its stated cut-off date. Registers, websites, prices, policies and counterparties can change after that date. A modelled scenario is conditional on its inputs and is not a promise or probability estimate unless the underlying method expressly supports that interpretation.

A desk-based company or supplier screen is not a financial audit, legal investigation, certification audit, physical factory inspection, sanctions clearance, product inspection, quality warranty, reference check or guarantee of a counterparty’s performance. Any such procedure must be separately agreed and competently performed. Lack of a public record or conflicting records must not, by itself, be represented as proof of fraud, illegality or non-performance.

Our work is not regulated investment, legal, tax, accounting, audit, medical, immigration or other professional advice. The Client remains responsible for obtaining qualified advice where necessary, making its own decisions, and independently confirming material commercial terms before committing money or entering a contract.

We may use lawful public sources, licensed information services, analytical software and AI-assisted tools to support research. Use of these tools does not remove our obligation to exercise reasonable care and skill. Unless expressly stated in the SOW, we do not guarantee access to a particular proprietary database or the continuing availability of a third-party source.

Do not send passwords, payment-card data, private keys, sensitive personal information or confidential materials in an initial enquiry. Where non-public data is necessary, we will agree the categories, approved transfer route, permitted processing, any use of external AI or other subprocessors, retention and deletion approach before receiving it. Without such agreement, the Client should provide only public or non-sensitive information. Any processing of personal data remains subject to applicable data-protection law and our Privacy Policy; a separate data-processing agreement will be used where legally required.

The Client warrants that it has the right to share its materials for the agreed purpose, and must promptly identify material inaccuracies or restrictions known to it. Client delay in providing agreed information may affect the project timetable.

Project prices are confirmed in the SOW, not inferred from sample reports or general website descriptions. Quotations specify the currency, any applicable taxes and whether approved external costs are included. Fees may be paid by an invoice or a payment link issued by Taiwha or its authorised payment processor. Do not send full card information by email or pay into an account supplied solely by a sales intermediary.

Unless the SOW says otherwise, the agreed project fee is due before work begins. For larger engagements, the SOW may provide staged fees tied to defined work stages. Where an undisputed invoice remains overdue, we may suspend the affected work after providing written notice and a reasonable opportunity to resolve the issue, and adjust timing accordingly. Disputed amounts should be identified promptly and in good faith.

We deliver by the agreed route and in the format stated in the SOW. Our Delivery and Revisions Policy explains delivery confirmation, the Client review window, included clarifications, corrections and change requests.

We will correct material factual, citation, calculation or scope errors attributable to our performance without additional charge. A request to investigate new subjects or obtain new evidence is not a correction, even if it arises from the original findings. The absence of an expected favourable conclusion is not, by itself, a defect, provided that the agreed work was competently performed.

Cancellation, unperformed work, pre-approved non-recoverable costs and material delivery failures are addressed in our Refunds and Cancellation Policy. No advance payment is automatically forfeited solely because work has begun. Any amount retained after a Client cancellation must be explained by reference to work performed and applicable, reasonable, documented costs, subject to law.

Each party will use the other party’s non-public information only for the engagement, protect it using reasonable care, and disclose it only to personnel, advisers or authorised service providers who need it and are subject to appropriate confidentiality obligations. This does not apply to information already lawfully public, independently developed, lawfully received without restriction, or required to be disclosed by law. Where legally permitted, a party compelled to disclose will give the other reasonable notice.

We will not identify a Client, publish a private engagement as a case study, or disclose its deliverables for marketing without its prior written permission. Additional confidentiality or security terms can be agreed in an SOW or NDA. General confidentiality obligations continue for three years after the engagement; trade secrets remain protected for as long as they are legally recognised as such.

Each party keeps ownership of its pre-existing materials. We retain ownership of our research methods, templates, underlying tools, independently developed materials and general know-how. Subject to payment of the fees properly due for the relevant delivered work, the Client receives a perpetual, worldwide, non-exclusive licence to use and share the delivered report within its organisation and with its professional advisers under appropriate confidentiality obligations for its own business purposes.

The licence does not permit resale, public republication, distribution as an independently branded research product, or representation that Taiwha guarantees a third party, unless expressly agreed in writing. Embedded third-party content remains subject to applicable source and licence conditions. Raw source datasets, editable models, software code or third-party access credentials are included only if the SOW expressly lists them. The Client retains its rights in Client-provided materials.

Taiwha normally provides research, not brokered transactions. Unless separately agreed in writing, we do not act as a buyer, seller, purchasing agent, investment intermediary, escrow provider or guarantor for a supplier or counterparty. Where a material financial interest or conflict relevant to the research is identified, it should be disclosed and addressed before work continues.

An introducer, independent salesperson or other external representative cannot bind Taiwha, change these Terms, accept a project, promise a particular conclusion, waive a fee, approve a refund or expand a scope unless Taiwha expressly authorises that action in writing. Only the final Taiwha-approved SOW and authorised payment instructions govern a purchase. Any purported side agreement must be confirmed directly by Taiwha.

Neither party excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Subject to the preceding sentence and to the extent permitted by applicable law, Taiwha is not liable for indirect or consequential losses, or for profits, transactions or opportunities allegedly lost because a Client or third party made a decision based on the research. Subject to applicable reasonableness requirements, Taiwha’s aggregate liability arising from a particular SOW will not exceed the fees paid or payable under that SOW. This allocation reflects a research-service fee rather than insurance against the Client’s commercial risk and may be varied in a negotiated SOW.

Nothing above removes the obligation to exercise reasonable care and skill, the Client’s rights to an appropriate remedy for breach, or any protection that mandatory law preserves.

We will promptly inform the Client of a material impediment or expected delay and propose a reasonable revised schedule. Neither party is responsible for delay caused by circumstances beyond its reasonable control to the extent the party takes reasonable steps to mitigate them. Payment for work already properly performed and rights to an appropriate refund for work not supplied remain subject to the agreed cancellation policy and law.

Either party may terminate for a material breach that remains unremedied 10 business days after written notice, unless the breach cannot reasonably be remedied or immediate termination is justified by unlawful activity, serious security risk or other compelling cause. We may refuse or suspend work that would involve unlawful access, deception, improper use of personal data or other prohibited conduct. Fees and refunds on termination will be reconciled based on services properly performed and reasonable, documented commitments, without double recovery.

Contact us through taiwha.com/contact with the project reference, relevant deliverables and a clear description of the concern. We will first attempt to resolve an issue through a good-faith written review. If unresolved after 14 calendar days from a substantive written complaint, either party may pursue its contractual or legal remedies.

These Terms and B2B SOWs are governed by the law of England and Wales. Subject to applicable mandatory rules and any negotiated SOW, the courts of England and Wales have exclusive jurisdiction.

Updates published on this website apply to future orders. A material change will not retrospectively alter an already accepted SOW unless both parties agree in writing or a legal requirement applies.

Company: TAIWHA GROUP LTD · Company No. 16861187
Registered office: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Contact: /contact/