Delivery and Revisions Policy

We begin with a business question, not a one-size-fits-all report. Before paid work begins, Taiwha and the Client confirm the research question, coverage, methods and source limits, expected deliverables, format, fee, payment arrangements and target delivery date in a written Statement of Work (SOW).

For ongoing partnerships, the SOW also specifies the research period, review frequency, expected workload and any agreed monitoring or update schedule. A project is activated only after Taiwha confirms acceptance and receives the agreed initial payment, unless otherwise stated in the SOW.

Depending on the SOW, a deliverable may include a written research memo, company or supplier screening matrix, market evidence pack, scenario analysis, spreadsheet, data appendix or a presentation-ready report. Unless specifically included, delivery does not imply access to proprietary source subscriptions, editable analytical models, code, raw third-party datasets, external interviews or ongoing updates.

We will provide the files or access through the agreed delivery route, such as the Client’s designated email address or a mutually agreed secure workspace. Delivery is recorded when the agreed materials have been transmitted or made available through that route. If access fails, contact us so we can arrange a working delivery method. Successful transmission does not waive the Client’s rights regarding the quality of the work.

Our outputs are intended to show what is supported, what is reported, what is inferred and what remains unverified. Where relevant, we label information as:

• Documented: directly supported by an identified source relevant to the claim;
• Corroborated: supported by more than one meaningfully independent source;
• Reported or unverified: asserted in a source but not independently confirmed within scope;
• Assumption or scenario: an explicitly modelled input or conditional result, not an observed fact.

These descriptions are evidence labels, not a blanket guarantee that the underlying third party’s statement is true. Important information cut-off dates, source gaps and unresolved material contradictions should be identified.

For Sourcing Intelligence, a shortlisted supplier is a candidate for further assessment, not an endorsed or guaranteed manufacturer. Factory audits, direct supplier contact, sample inspections and verification of original certificates occur only when specifically included in the SOW.

For Company Intelligence, anomalies should be explained as matters requiring examination; an adverse allegation must not be inferred solely from missing or inconsistent public information.

For Market Research and Strategic Research, forecasts, estimates and scenarios must identify their key assumptions and should not be described as certain outcomes.

The target schedule starts at the agreed project activation point, when required materials and payments are available. We will notify the Client if material source restrictions, third-party delays or changes in Client requirements are likely to affect the delivery date and propose a revised schedule or modified scope for written agreement.

No universal 30-minute delivery commitment applies to these bespoke services. Any rapid-response task, interim briefing or shorter turnaround must be specifically described and confirmed in the SOW.

The Client is encouraged to send a single consolidated list of comments within 7 business days after delivery. Unless the SOW says otherwise, the agreed price includes one consolidated round of in-scope clarification or editorial adjustment, provided it is requested within that period.

We will correct material mistakes attributable to our work, including misquoted evidence, arithmetic mistakes, broken references and omission of an expressly agreed task, without an additional fee, whether or not they fit within the included editorial round. Corrections will be made within a reasonable period agreed according to their extent and urgency.

A request for a new country, product category, additional suppliers, new interview work, a different modelling question, refreshed data after the agreed information cut-off, or a new strategic scenario is a change in scope and may need a separate quotation.

If the Client does not respond during the review period, the project may be closed administratively for scheduling and billing purposes. Silence is not a waiver of statutory rights or a deemed confirmation that defective work is acceptable.

Where clarification is included, we will explain key terms, evidence references and assumptions behind the delivered findings. Implementation support, negotiations, continuing monitoring and fresh research are provided only when explicitly included or separately purchased.

Any material concern about service quality, non-delivery or cancellation is handled under our Refunds and Cancellation Policy.

Company: TAIWHA GROUP LTD · Company No. 16861187
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